Retention Manager

Talentgrator is a recruiter for gambling businesses. We help find and recruit the professionals your team needs — from highly qualified C-level specialists to land-based casino staff.

Our client is an international IT company that creates software for the entertainment industry and provides services and solutions in various areas of business and technology (B2B platforms, online games, marketing services for the leading markets in Europe and the CIS). At the moment, the company employs over 200 employees.

The company is actively expanding and invites a Retention Manager to cooperate!

Requirements:
— Experience in working with CRM systems (Fasttrack, ZohoCRM, amoCRM, Hubspot, SalesForce);
— Possession of techniques and tools for analyzing sales or marketing activity; the skill of writing technical specifications for revision/functionality;
— Experience in working with «loyalty programs»;
— English level: Intermediate.

Responsibilities:
— Participation in the integration of a new CRM system;
— Decomposition of the top-level plan for working with segments of CRM help and its subsequent implementation;
— Maintaining the relevance of customer data, processing incoming information about players;
— Creating a plan for working with different cohorts for products KPI by-product;
— Collection of proposals from representatives of different departments on the work of CRM, which require improvements, the implementation of their practice, including testing;
— Maintaining weekly and monthly reporting.

Benefits:
-20 paid vacation days and sick days;
-Flexible start of the working day;
-Training at the expense of the company;
-Payment for activities (Benefit Cafe);
-Money gifts for the holidays;
-Health insurance;
-Salary: up to 2,500$.