Quality Control Manager (For Support Team)

Our client is an international IT company that creates software for the entertainment industry and provides services and solutions in various areas of business and technology (B2B platforms, online games, marketing services for the leading markets in Europe and the CIS). At the moment, the company employs over 200 employees.

Required skills:

Experience of 1 year or more in a customer support manager/sales manager/quality control manager (gambling/cryptocurrency) position;
Native speakers of Hindi with good knowledge of Russian;
Good communication skills, ability to give feedback;
Ability to work with Excel, the experience of working with Salesforce or other CRM systems;
Understanding of the concepts of “quality service” and customer-centricity.

Responsibilities:

Analyzing chats, email correspondence;
Listening to calls;
Assessing calls and chats according to prescribed KPI form;
Generating ideas and suggestions to improve the current form of KPI;
Providing feedback to account managers;
Meeting weekly/monthly targets for a number of assessed chats/calls.

What company offers?

Being a part of the team is a wonderful and rewarding experience. You’ll be in an environment of an incredibly diverse team of smart, kind, and motivated colleagues in the most inspiring and collaborative office space in the capital of Ukraine, with access to the best tools and platforms to develop your skills and succeed in your role.

In addition, you will receive:

Competitive compensation based on experience and qualifications;
Career development opportunities;
Knowledge sharing;
Private health insurance;
Paid sick days;
Corporate events, parties, and activities;
Tea, coffee, refreshments, snacks;